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Excellent service! |
Nov 10th 2006.
I would like to inform you that Kelly did an excellent job in fixing my washer and dryer. I rate customer service 5 and 5 out of 5 to Kelly, because Kelly kept a proper track of everything and use to call me each and every single day to update me. Kelly followed up with this case and made sure that the unit is fixed. I appreciate it.
Alexandra M.
Bronx, NY. |
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Excellent service! |
Nov 10th 2006.
I would like to inform you that Kelly did an excellent job in fixing my washer and dryer. I rate customer service 5 and 5 out of 5 to Kelly, because Kelly kept a proper track of everything and use to call me each and every single day to update me. Kelly followed up with this case and made sure that the unit is fixed. I appreciate it.
Alexandra M.
Bronx, NY. |
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Quick service!! |
Nov 14th 2006
I would rate 5 to Jeromey and 5 to Appliance Desk as well. Jeromey did a really good job and was very quick to get it fixed. I was nervous when the unit broke but he did a wonderful job and made me feel much better .He kept on trying and finally fixed the unit in less than a weeks of time. I appreciate all his efforts.
JENNIFER L
GATOS, CA. |
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Quick service!! |
Nov 14th 2006
I would rate 5 to Jeromey and 5 to Appliance Desk as well. Jeromey did a really good job and was very quick to get it fixed. I was nervous when the unit broke but he did a wonderful job and made me feel much better .He kept on trying and finally fixed the unit in less than a weeks of time. I appreciate all his efforts.
JENNIFER L
GATOS, CA. |
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Rate them 5 being the best. |
Nov 11, 2006.
Hello,
To whomever it may concern:-
Jeromey worked very excellently on my case. He made sure that everything worked well on time and followed up keenly throughout. His response time was quick enough.
I would rate him 5 being the best. The same goes to Chris in the tech department.
He too was helpful and technically sound to deliver proper information to the technician which ultimately lead him to fix my unit.
That was great!!!!!
Frantis Z
Philadelphia , PA. |
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Rate them 5 being the best. |
Nov 11, 2006.
Hello,
To whomever it may concern:-
Jeromey worked very excellently on my case. He made sure that everything worked well on time and followed up keenly throughout. His response time was quick enough.
I would rate him 5 being the best. The same goes to Chris in the tech department.
He too was helpful and technically sound to deliver proper information to the technician which ultimately lead him to fix my unit.
That was great!!!!!
Frantis Z
Philadelphia , PA. |
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Your robust approach to solving a technical problem |
Nov 22nd 2006,
Neal -
I am a satisfied customer in terms of this service that you guided me through.You were super helpful and very professional in helping me troubleshoot the problem. Your instructions were very clear and the troubleshooting approach you had made sense. I''ve worked as an engineer for close to 12 years, but it hasn''t been very often that I''ve encountered someone with your robust approach to solving a technical problem. I would like to thank you for all of your help!
John R
San Jose, CA. |
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Your robust approach to solving a technical problem |
Nov 22nd 2006,
Neal -
I am a satisfied customer in terms of this service that you guided me through.You were super helpful and very professional in helping me troubleshoot the problem. Your instructions were very clear and the troubleshooting approach you had made sense. I''ve worked as an engineer for close to 12 years, but it hasn''t been very often that I''ve encountered someone with your robust approach to solving a technical problem. I would like to thank you for all of your help!
John R
San Jose, CA. |
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Fair response from appliance desk |
Nov 14th 2006,
I would like to rate Appliance Desk 4 and also 4 to Kelly .she use to call me every single day and I really appreciate her hard work and would like to say that I was litreally tired getting her v mails but she kept on calling and kept me updated about the proceedings.I got a fair response from appliance desk.
Sevana M
Glendale, CA. |
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Fair response from appliance desk |
Nov 14th 2006,
I would like to rate Appliance Desk 4 and also 4 to Kelly .she use to call me every single day and I really appreciate her hard work and would like to say that I was litreally tired getting her v mails but she kept on calling and kept me updated about the proceedings.I got a fair response from appliance desk.
Sevana M
Glendale, CA. |
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Appliance Desk is on the top of every problem! |
Nov 14th 2006,
I rate 4 to Customer service and 5 to Jeromey. Appliance Desk was great. They were on the top of every problem. Jeromey was really concerned about the problem and helped very much. He took care of every problem.
NEAL W
Culver City, CA. |
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Appliance Desk is on the top of every problem! |
Nov 14th 2006,
I rate 4 to Customer service and 5 to Jeromey. Appliance Desk was great. They were on the top of every problem. Jeromey was really concerned about the problem and helped very much. He took care of every problem.
NEAL W
Culver City, CA. |
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Great job !! |
Nov 15th 2006,
Jeromey did a great job and I appreciate all his efforts.He did his best to make a customer happy.
MICHELLE M
Austin, TX. |
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Great job !! |
Nov 15th 2006,
Jeromey did a great job and I appreciate all his efforts.He did his best to make a customer happy.
MICHELLE M
Austin, TX. |
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Persistive and helpful!! |
Nov 16th 2006,
Kelly is very persistive and helpful.I rate 5 to Appliance Desk. I experienced a great customer service. She made sure that everything is going right and did a excellent job. I am with the service industry since a long time and I know, it takes a lot of efforts to provide a best service.
Jim M
New York, NJ. |
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Persistive and helpful!! |
Nov 16th 2006,
Kelly is very persistive and helpful.I rate 5 to Appliance Desk. I experienced a great customer service. She made sure that everything is going right and did a excellent job. I am with the service industry since a long time and I know, it takes a lot of efforts to provide a best service.
Jim M
New York, NJ. |
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Wonderful service!! |
Nov 17th 2006,
Sharon followed up very well with the case and kept on calling and updating me till the unit is fixed. I rate 5 to Sharon and 5 to Appliance Desk for their wonderful service.
Rachael C
Chicago, IL. |
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Wonderful service!! |
Nov 17th 2006,
Sharon followed up very well with the case and kept on calling and updating me till the unit is fixed. I rate 5 to Sharon and 5 to Appliance Desk for their wonderful service.
Rachael C
Chicago, IL. |
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Pleasant experience!! |
Nov 20th 2006,
Sharon did a very good follow up and I got a lot of phone calls which makes Appliance Desk best.Sharon answered all my questions and got this done without any hitch.Whenever I called in I got hold of her without any difficulty and didn''t had to deal with the rude representatives.It was pleasant experience.
KENDRICK P
Chicago, IL. |
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Pleasant experience!! |
Nov 20th 2006,
Sharon did a very good follow up and I got a lot of phone calls which makes Appliance Desk best.Sharon answered all my questions and got this done without any hitch.Whenever I called in I got hold of her without any difficulty and didn''t had to deal with the rude representatives.It was pleasant experience.
KENDRICK P
Chicago, IL. |
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Very thorough follow up!! |
Nov 22nd 2006,
Very thorough follow up and very attentive and that''s the reason I would rate Henry 7, if I could but as 5 is the best,I will rate him 5 and 5 to Appliance Desk as well. Henry followed up well and did a good job as a customer service rep.He called back on time and made sure that everything is going smoothly.
Chris H
Tempe, AZ. |
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Very thorough follow up!! |
Nov 22nd 2006,
Very thorough follow up and very attentive and that''s the reason I would rate Henry 7, if I could but as 5 is the best,I will rate him 5 and 5 to Appliance Desk as well. Henry followed up well and did a good job as a customer service rep.He called back on time and made sure that everything is going smoothly.
Chris H
Tempe, AZ. |
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A valuable asset to the company |
Dec 05,2006.
Hello Neal,
I just wanted to drop you a line to let you know how
appreciative I am of your long term help on the technical service of
my washer/dryer problem. It took a long time on the phone, but it
seems like we finally got the problem solved. You patience and
diligence was outstanding, and I shall not forget your repeated calls
and follow-ups. You are a valuable asset to the company.
Most Sincerely,
Kent D
Alexandria,VA. |
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A valuable asset to the company |
Dec 05,2006.
Hello Neal,
I just wanted to drop you a line to let you know how
appreciative I am of your long term help on the technical service of
my washer/dryer problem. It took a long time on the phone, but it
seems like we finally got the problem solved. You patience and
diligence was outstanding, and I shall not forget your repeated calls
and follow-ups. You are a valuable asset to the company.
Most Sincerely,
Kent D
Alexandria,VA. |
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Talented customer service ! |
January 3rd, 2007
Appliance Desk
To Sharon’s Management:
Your customer service representative, Ms. Sharon, really helped me out of a frustrating situation, and I’d like to commend both her work and your company for the help I’ve received.
I had purchased your Equator 1612V but was having many problems.
Ms. Sharon called me, not once but several times, to make sure that I was getting the answers that I needed to make my Equator 1612V fully operational.
If making talented customer service representative like Ms. Sharon available to your customers is an indication of the service that I can expect in future, you can be sure that I’ll recommend your products to all of my family and friends.
Sincerely,
Gary G
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Talented customer service ! |
January 3rd, 2007
Appliance Desk
To Sharon’s Management:
Your customer service representative, Ms. Sharon, really helped me out of a frustrating situation, and I’d like to commend both her work and your company for the help I’ve received.
I had purchased your Equator 1612V but was having many problems.
Ms. Sharon called me, not once but several times, to make sure that I was getting the answers that I needed to make my Equator 1612V fully operational.
If making talented customer service representative like Ms. Sharon available to your customers is an indication of the service that I can expect in future, you can be sure that I’ll recommend your products to all of my family and friends.
Sincerely,
Gary G
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Neal really helped me out !! |
January 6, 2007
Appliance Desk
To Neal -Technical Support:
Your Technical Support representative, Neal really helped me out of a frustrating situation, and I’d like to commend both his work and your company for the help I’ve received.
I had purchased your Equator 1612V but was having problems.
Neal helped me, not once but several times, to make sure that I was getting the answers that I needed to make my Equator 1612V fully operational.
If making talented Technical Support representative like Neal available to your customers is an indication of the service that I can expect in future, you can be sure that I’ll recommend your products to all of my family and friends.
Sincerely,
Gary G
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Neal really helped me out !! |
January 6, 2007
Appliance Desk
To Neal -Technical Support:
Your Technical Support representative, Neal really helped me out of a frustrating situation, and I’d like to commend both his work and your company for the help I’ve received.
I had purchased your Equator 1612V but was having problems.
Neal helped me, not once but several times, to make sure that I was getting the answers that I needed to make my Equator 1612V fully operational.
If making talented Technical Support representative like Neal available to your customers is an indication of the service that I can expect in future, you can be sure that I’ll recommend your products to all of my family and friends.
Sincerely,
Gary G
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Service I got was excellent!! |
Jan 10 2007,
Kelly did a great job by following up with this case and kept me informed. I appreciate her efforts and she was good through out the service call. The service I got was excellent.
Penny S
Peabody, MA. |
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Service I got was excellent!! |
Jan 10 2007,
Kelly did a great job by following up with this case and kept me informed. I appreciate her efforts and she was good through out the service call. The service I got was excellent.
Penny S
Peabody, MA. |
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I am pleased! |
Jan 10th 2007,
I am pleased with the service I got from Kelly, the problem got fixed as soon as it came up. The appointment scheduled with the service agent was also quick. Everything was good through out the call. I am pleased.
Nathan W
Chicago, IL. |
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I am pleased! |
Jan 10th 2007,
I am pleased with the service I got from Kelly, the problem got fixed as soon as it came up. The appointment scheduled with the service agent was also quick. Everything was good through out the call. I am pleased.
Nathan W
Chicago, IL. |
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Best part of customer service... |
Jan 12th 2007,
The service I got was good and everything was very smooth with it. Sharon did a very good job as a customer service representative. I think follow up and updating me was the best part of it. I appreciate it.
Yolanda R
Bronx, NY. |
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Best part of customer service... |
Jan 12th 2007,
The service I got was good and everything was very smooth with it. Sharon did a very good job as a customer service representative. I think follow up and updating me was the best part of it. I appreciate it.
Yolanda R
Bronx, NY. |
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A Thorough Follow Up!!! |
Jan 11, 2007
Jeromey was very attentive and very good. He kept me informed numerous times and followed up with me thoroughly so I have no complaints against him what so ever.Jeromey was the one who assured me help in any case.
Barry S
NEW ORLEANS , LA. |
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A Thorough Follow Up!!! |
Jan 11, 2007
Jeromey was very attentive and very good. He kept me informed numerous times and followed up with me thoroughly so I have no complaints against him what so ever.Jeromey was the one who assured me help in any case.
Barry S
NEW ORLEANS , LA. |
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Fantastic service! |
Jan 17th 2007,
Jeromey was fantastic. I have dealt with a person who made sure that everything was on time and going smooth. I experienced a good customer service.
Scott S
ST Louis, MO |
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Fantastic service! |
Jan 17th 2007,
Jeromey was fantastic. I have dealt with a person who made sure that everything was on time and going smooth. I experienced a good customer service.
Scott S
ST Louis, MO |
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Got a quick and fare response! |
Jan 17th 2007
I have got a quick and fare response from the people at Appliance desk, Kelly and Neal.They where very polite and helpful and even they were very patient with me as I am a senior citizen.There is nothing that they could have done better on.They both have come through my expectation as a customer service representative.
Margaret V
Staten Island, NY |
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Got a quick and fare response! |
Jan 17th 2007
I have got a quick and fare response from the people at Appliance desk, Kelly and Neal.They where very polite and helpful and even they were very patient with me as I am a senior citizen.There is nothing that they could have done better on.They both have come through my expectation as a customer service representative.
Margaret V
Staten Island, NY |
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Would like to exchange a note of Appreciation |
Jan 17, 2007
To the Supervisor,
I would like to exchange a note of appreciation for Carol. She was very helpful & she beared with me everytime. It was not easy to solve this problem as there were lots of complications with the SA and in getting the parts. She always called me back and updated me, helped me even if she did not know how to handle a particular situation. I am very pleased the way the problem was solved. You all have been very professional. I am very happy with the service provided.
Gilson Q
Hillside, NJ.
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Would like to exchange a note of Appreciation |
Jan 17, 2007
To the Supervisor,
I would like to exchange a note of appreciation for Carol. She was very helpful & she beared with me everytime. It was not easy to solve this problem as there were lots of complications with the SA and in getting the parts. She always called me back and updated me, helped me even if she did not know how to handle a particular situation. I am very pleased the way the problem was solved. You all have been very professional. I am very happy with the service provided.
Gilson Q
Hillside, NJ.
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I am happy!! |
Jan 17th 2007,
Sharon was very helpful and I appreciate her efforts. Though some things took some time but I think that everything was alright in the end. The service I got was good and I am happy with it.
Melini (Gus A)
Lyons, IL |
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I am happy!! |
Jan 17th 2007,
Sharon was very helpful and I appreciate her efforts. Though some things took some time but I think that everything was alright in the end. The service I got was good and I am happy with it.
Melini (Gus A)
Lyons, IL |
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Do appreciate it! |
Jan 18th 2007,
Initially everything went wrong but Jeromey was very very very helpful and kept following with me and checking with me all the way. I do appreciate all his help and service.
Niki H
Woodinville, WA |
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Do appreciate it! |
Jan 18th 2007,
Initially everything went wrong but Jeromey was very very very helpful and kept following with me and checking with me all the way. I do appreciate all his help and service.
Niki H
Woodinville, WA |
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Immediate service |
Jan 22, 2007
Carol was very helpful and most professional. The best part of it was that the technician came down to my place the same day I called. It was an '' Immediate service ''. I have told all my friends about the excellent customer service provided by your organisation.I appreciate her work.
Patricia F
Beverly Hills CA |
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Immediate service |
Jan 22, 2007
Carol was very helpful and most professional. The best part of it was that the technician came down to my place the same day I called. It was an '' Immediate service ''. I have told all my friends about the excellent customer service provided by your organisation.I appreciate her work.
Patricia F
Beverly Hills CA |
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Fabulous!! |
Jan 24th 2007,
Sharon was fabulous!! Very polite, cooperative and very very attentive.She did a great job as a customer service representative.
Barbara R,
Portland, OR. |
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Fabulous!! |
Jan 24th 2007,
Sharon was fabulous!! Very polite, cooperative and very very attentive.She did a great job as a customer service representative.
Barbara R,
Portland, OR. |
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Prompt Service |
Jan 25, 2007
Dear Chris,
Yes, thank you for you assistance. I appreciate your help in resolving the difficulty surrounding the damaged refrigerator. Your customer service proved to be prompt, ready to put me in contact with those who could help and then responsively following up to make sure all was resolved. Thank you again, and
God bless you,
Father Sattler |
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Prompt Service |
Jan 25, 2007
Dear Chris,
Yes, thank you for you assistance. I appreciate your help in resolving the difficulty surrounding the damaged refrigerator. Your customer service proved to be prompt, ready to put me in contact with those who could help and then responsively following up to make sure all was resolved. Thank you again, and
God bless you,
Father Sattler |
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Thank you very much !! |
Jan 30th 2007,
Neal
After your recomendations I found the the reason of noise.It was a small plastic thing inside the front downside filter.We are more than happy that the problem was fixed with your help by phone only.Thank you very much and God bless you.I and my wife beleive that you are one of the best proffesionals in that company.Best regards.
Vardan N
Glenndale, CA |
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Thank you very much !! |
Jan 30th 2007,
Neal
After your recomendations I found the the reason of noise.It was a small plastic thing inside the front downside filter.We are more than happy that the problem was fixed with your help by phone only.Thank you very much and God bless you.I and my wife beleive that you are one of the best proffesionals in that company.Best regards.
Vardan N
Glenndale, CA |
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Very Helpful!! |
Feb 1, 2007
Sharon & Kelly both were very helpful to me. They made sure that the part was delivered to the Service Agent as they were not sure whether they had received the part.It was only possible to get my work done, if Sharon & Kelly had not sat on top of them.
Marion S
Taylorville , IL.
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Very Helpful!! |
Feb 1, 2007
Sharon & Kelly both were very helpful to me. They made sure that the part was delivered to the Service Agent as they were not sure whether they had received the part.It was only possible to get my work done, if Sharon & Kelly had not sat on top of them.
Marion S
Taylorville , IL.
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I''ll let them know!! |
Feb 6th 2007,
Thanks for the parts.. Not too bad to install. Just to let you know, the word in the appliance repair community in Maine is that you folks are unresponsive; I''ll let them know otherwise. Thanks again..
Michael L
Skowhegan, ME. |
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I''ll let them know!! |
Feb 6th 2007,
Thanks for the parts.. Not too bad to install. Just to let you know, the word in the appliance repair community in Maine is that you folks are unresponsive; I''ll let them know otherwise. Thanks again..
Michael L
Skowhegan, ME. |
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Your company is lucky to have you!! |
Jan 31st 2007,
Dear Eric,
Thank you so much for all your help!
You are absolutely wonderful. You and your collogues are very knowledgeable and professional. I think your service was outstanding. Your company is lucky to have you.
Please relate this email to Neal, David and your management team as well. Thanks again!
Best regards,
Shirley L |
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Your company is lucky to have you!! |
Jan 31st 2007,
Dear Eric,
Thank you so much for all your help!
You are absolutely wonderful. You and your collogues are very knowledgeable and professional. I think your service was outstanding. Your company is lucky to have you.
Please relate this email to Neal, David and your management team as well. Thanks again!
Best regards,
Shirley L |
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Most pleasant service call !! -- Majestic |
Feb 21st 2007,
Kelly was great and kept a check on everything. No person could be better than this. This was the most pleasant service call I ever had and Kelly was the sweetest person that I have ever dealt with. I wish that every person would be like Kelly.
Jan P
West Monroe, LA.
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Most pleasant service call !! -- Majestic |
Feb 21st 2007,
Kelly was great and kept a check on everything. No person could be better than this. This was the most pleasant service call I ever had and Kelly was the sweetest person that I have ever dealt with. I wish that every person would be like Kelly.
Jan P
West Monroe, LA.
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Great help! |
Feb 8th 2007,
Kelly is been wonderful and she has called me multiple times to follow up with this.. She is really been of a great help and I appreciate that.
David W
Seattle, WA. |
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Great help! |
Feb 8th 2007,
Kelly is been wonderful and she has called me multiple times to follow up with this.. She is really been of a great help and I appreciate that.
David W
Seattle, WA. |
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We would live in peace instead of wars!! |
June 07,2006
When I called Technical Support for an explanation of the Equator model # EZ 3710 CEE, which our children bought and installed from a firm here called Rosner, I never knew that their was a human being named Neal, who represented your company and was full of patience and understanding towards all people. He took me through all the operating instructions, with more patience that one can imagine. If the world had more Neal''s perhaps we would live in peace instead of wars. I commend your company to choose a person like Neal to do the job he does with customers.
To-day was my luckly day I met Neal on the phone and wish I could meet him in person.
Thanks again for the explanation on how to use this Washer Dryer Combonation.
Yours truly,
Al F |
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We would live in peace instead of wars!! |
June 07,2006
When I called Technical Support for an explanation of the Equator model # EZ 3710 CEE, which our children bought and installed from a firm here called Rosner, I never knew that their was a human being named Neal, who represented your company and was full of patience and understanding towards all people. He took me through all the operating instructions, with more patience that one can imagine. If the world had more Neal''s perhaps we would live in peace instead of wars. I commend your company to choose a person like Neal to do the job he does with customers.
To-day was my luckly day I met Neal on the phone and wish I could meet him in person.
Thanks again for the explanation on how to use this Washer Dryer Combonation.
Yours truly,
Al F |
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Great follow up. --- MAJESTIC |
Feb 26,2007.
Everything is working great. I am very happy. The service provided by John & Neal was great. Neal was an excellent tech, who guided me very well throughout. He helped the Service Agent to get my unit fixed. John has done a great follow-up. I would rate both of them 5 being the best.
Jason W
Grand Island,NE |
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Great follow up. --- MAJESTIC |
Feb 26,2007.
Everything is working great. I am very happy. The service provided by John & Neal was great. Neal was an excellent tech, who guided me very well throughout. He helped the Service Agent to get my unit fixed. John has done a great follow-up. I would rate both of them 5 being the best.
Jason W
Grand Island,NE |
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You guys''ve done great. --- MAJESTIC |
Feb 26, 2007.
Kelly has given me excellent service. I must say, she is the best person I have ever come across, ever since I am working in an RV. Kelly followed with me thoroughly and made sure that everything went right. I am very pleased.
You guys''ve done great.
Gina W
Dallesport, WA |
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You guys''ve done great. --- MAJESTIC |
Feb 26, 2007.
Kelly has given me excellent service. I must say, she is the best person I have ever come across, ever since I am working in an RV. Kelly followed with me thoroughly and made sure that everything went right. I am very pleased.
You guys''ve done great.
Gina W
Dallesport, WA |
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Follow up was excellent!! |
Feb 28th,2007
Unit is fixed and all is fine. Sharon was pretty good and everything was well and she was very very helpful.The response time was good and even the follow up was excellent.
Amy K
Bensalem, PA |
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Follow up was excellent!! |
Feb 28th,2007
Unit is fixed and all is fine. Sharon was pretty good and everything was well and she was very very helpful.The response time was good and even the follow up was excellent.
Amy K
Bensalem, PA |
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Full credit to you guys! |
March 23rd, 2007,
I spoke to Jeromey at ext 182 and he did a good job and helped me diagnose the problem with my washer dryer. I give him full credit for the diagnosis.
Ryan C
Portland, OR
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Full credit to you guys! |
March 23rd, 2007,
I spoke to Jeromey at ext 182 and he did a good job and helped me diagnose the problem with my washer dryer. I give him full credit for the diagnosis.
Ryan C
Portland, OR
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Great people at your Co! |
March 26th, 2007,
Dear Sir or Madam,
I recently had problem with my washer/dryer combo unit (motor went bad). The problem got fixed quickly with great helps from my first phone call to .....troubleshooting....ordering part...to the last phone call.
Great people at your Co!
Please accept my sincere thanks.
Best wishes and regards,
Adisak R
Brooklyn, NY. |
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Great people at your Co! |
March 26th, 2007,
Dear Sir or Madam,
I recently had problem with my washer/dryer combo unit (motor went bad). The problem got fixed quickly with great helps from my first phone call to .....troubleshooting....ordering part...to the last phone call.
Great people at your Co!
Please accept my sincere thanks.
Best wishes and regards,
Adisak R
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